Refund Policy
Last updated: September 8, 2026
We want URLCapsule to be worth it. Here is exactly how billing, cancellation and refunds work, in plain language. Pro can be bought on the web (through Stripe) or in the iOS app (through Apple In-App Purchase), and the refund route depends on where you bought it.
1. Free plan
The Free plan costs nothing and never expires. You can use up to 100 saved links without entering any payment details, so you can try the core product with no risk before upgrading.
2. Cancel anytime
You can cancel your Pro subscription at any time: web subscriptions from your account settings on urlcapsule.com, and app subscriptions from the Subscriptions section of your Apple Account settings on your device. When you cancel:
- Your plan stops renewing, so you are not charged again.
- You keep Pro access until the end of the billing period you already paid for.
- After that, your account moves back to Free. Your saved links are never deleted by downgrading. Only new saves beyond the free quota and AI features are paused.
3. 14-day refund on your first annual web plan
If you purchase an annual Pro plan on the web for the first time and it is not for you, request a refund within 14 days of that first payment and we will refund it in full.
This 14-day guarantee applies to your first annual purchase on the web only. Renewals of an annual plan and monthly payments are not covered by the automatic 14-day refund, though your legal consumer rights still apply (see sections 6 and 8). Purchases made in the iOS app are refunded by Apple (see section 4).
4. Purchases in the iOS app (Apple)
Pro Annual and Pro Weekly bought in the iOS app are sold through Apple In-App Purchase. Apple is the seller of record, so refunds for in-app purchases are requested from Apple and decided by Apple under the App Store terms. We cannot issue a refund for an Apple purchase ourselves.
- To request one, open reportaproblem.apple.com, sign in with the Apple Account used for the purchase and choose the URLCapsule charge, or use the Subscriptions section of your device settings.
- Weekly and annual renewals charged by Apple follow the same route. Cancelling at least 24 hours before the end of the current period avoids the next charge.
- If Apple refunds a purchase, your account returns to the Free plan and your saved links are kept.
5. Monthly web plans
Monthly Pro payments on the web are for the month in progress and are generally non-refundable, because you can cancel before the next renewal to avoid further charges. If you were charged after cancelling, or something clearly went wrong, contact us and we will make it right.
6. EU right of withdrawal (14 days)
If you are a consumer in the European Union, you have a statutory right to withdraw from any distance purchase, monthly or annual, within 14 days, without giving a reason. This right exists in addition to the goodwill guarantee in section 3. For purchases made through Apple In-App Purchase, the withdrawal request is handled by Apple as the seller, through the route described in section 4.
- Because URLCapsule Pro is a digital service, when you upgrade on the web we ask for your express consent to start the paid Service immediately, together with your acknowledgement that, by giving it, you lose the right of withdrawal once performance has begun (Article 16(m) of Directive 2011/83/EU).
- If you did not give that consent, you can withdraw within 14 days of the payment and we will refund it in full.
To exercise this right, email support@urlcapsule.com within the 14-day period from the address on your account, stating that you withdraw from the purchase.
7. How to request a refund
For web purchases, email support@urlcapsule.com from the address on your account, telling us which charge you want refunded. Approved refunds are issued to your original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank. For purchases made in the iOS app, use the Apple route in section 4.
8. Your statutory rights
Nothing in this policy limits the consumer protection rights you have under the law of your country of residence, including EU law if you live in the European Union, or under the law of the United Arab Emirates, where we are established. Where those rights give you a stronger remedy, they apply.
This policy is offered by Digital Nafta Portal FZCO, licensed by the International Free Zone Authority (IFZA) of Dubai under licence number 78656, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. Contact: support@urlcapsule.com.